Version number: 2.0

Effective date: 29 JAN 2026

1. Who we are

1.1 We are Arri Tech Ltd (“we”, “us”). Our company information is at the end of this document. Our Service operates under the trading name “iFixxer”.

2. What this is all about

2.1 These terms and conditions apply to our website and App (the "Service"). We operate a Marketplace that connects Customers who have jobs (Leads) with Traders (experts like plumbers, electricians, and carpenters).

2.2 The Flow of Service: Customers post "Leads" for free. Traders pay a fee to "unlock" the contact details of that Customer.

2.3 We are not a party to the work: Arri Tech Ltd does not provide the trade services, nor do we handle the payment for the actual job. All contracts for work and payments for that work are handled directly between the Customer and the Trader.

3. Important Definitions

• “Lead” – A request for service posted by a Customer on the Service.

• “Lead Fee” – The payment made by a Trader to access a Customer's contact details.

• “Customer” – A User who posts a Lead.

• “Trader” – A professional/expert User who purchases Leads.

• “Service” – The platform provided via our website and App.

4. How the Lead System Works

4.1 For Customers: * Posting a Lead is free.

• By posting, you consent to your contact details (phone/email) being shared with Traders who pay the Lead Fee.

• We do not guarantee that any Trader will contact you or complete your job. 4.2 For Traders: * You may browse a summary of Leads for free.

• To view the Customer's contact details, you must pay the Lead Fee (e.g., £5 or as displayed on the Service).

• No Guarantee: Paying a Lead Fee does not guarantee that you will be hired by the Customer or that the Customer will respond to your contact.

5. Payments and Fees

5.1 Lead Fees: All Lead Fees are paid in advance via our payment processor.

5.2 No Job Commission: We do not take a percentage of the final job price. The Trader keeps 100% of whatever they charge the Customer.

5.3 Refunds: Lead Fees are generally non-refundable. We may, at our sole discretion, offer a credit if a Lead is proven to be "fake" or contains a completely invalid phone number, provided this is reported within 24 hours of purchase.

6. Trader Registration and Profiles

6.1 Registration: Registration is free for Traders.

6.2 Verification: We do not perform mandatory ID verification for all Traders. It is the Customer’s responsibility to check the credentials, insurance, and ID of the Trader before hiring them.

6.3 Profile Accuracy: Traders must ensure their profiles are accurate. We reserve the right to remove any profile that is misleading or fraudulent.

7. Behaviour and "Circumvention"

7.1 Traders must only use Customer data to discuss the specific Lead purchased. 7.2 You agree not to use the Service to send "spam" or unrelated marketing to other Users.

8. Your Right to Use the Service

8.1 We grant you a limited right to use our Service. You must be over 18 and live in the UK. 8.2 We can suspend or end your account at any time if you break these terms, or if we receive multiple complaints about your conduct or the quality of your leads/work.

9. Content and Reviews

9.1 Reviews: Customers may post reviews of Traders. We do not edit or monitor every review. You acknowledge that reviews may be critical. 9.2 Responsibility: You are responsible for any Content you post. You must not post anything illegal, offensive, or that infringes on someone else's rights.

10. Limitation of Liability – PLEASE READ

10.1 No Responsibility for Jobs: Arri Tech Ltd is not responsible for the performance of the Trader Services. If a plumber damages your house or an electrician does poor work, your legal claim is against the Trader, not us.

10.2 No Warranty on Leads: We provide Leads "as is." We do not warrant that the Customer is ready to book or that the information they provided is accurate.

10.3 Direct Payments: Since we do not handle the job payment, we are not responsible for any payment disputes between Customers and Traders.

11. Ending this Contract

11.1 You can end this contract by deleting your account and/or uninstalling the App. 11.2 We may end this contract if we stop providing the Service or if you breach these terms.

12. Intellectual Property

12.1 We own the IP for the Service and its software. You own the IP for the content you post (like your profile photos), but you give us a license to show it on our platform.

13. Privacy and Data

13.1 We handle your data according to our Privacy Policy.

13.2 Important: Customers acknowledge that their data is sold as a "Lead" to Traders. Traders acknowledge that they are responsible for protecting the Customer data they purchase.

14. English Law

14.1 This contract is governed by English Law. Any disputes will be decided by the courts of the United Kingdom.

15. Information About Us

• Company Name: Arri Tech Ltd

• Trading Name: “iFixxer”

• Registered Number: 13784390

• Registered Office: 9 Telford Road, Southall, Middlesex, UB1 3JG, UK.

• Contact Email: info@ifixxer.com